Overview

As an auditor, communication is an integral soft skill that must be honed. This course is intended to provide internal auditors of all experience levels with the tools and techniques used to improve communication and identify communication missteps. We will begin with an overview of communication channels, styles, and their purpose. With this foundation, we will determine which channel is most appropriate given different situations — a discerning communicator is an effective communicator! It is vital that auditors familiarize themselves with the array of communication tools they have at their disposal. This course will review these tools and provide learners with guidance as to when and how to use them effectively. By learning to become agile and adaptable, learners can become more tactical and specific in their communication strategies.

Learning Options

Below are the available learning options for this course:

AuditPro

Online On-Demand

This course is available through AuditPro — a subscription-based, on-demand learning platform. As a subscriber, you will have access to an ‘all you can watch’ library of courses that are built in alignment with the National Association of State Boards of Accountancy (NASBA) standards.

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Enterprise Solutions

Tailored Experience

Bring this course to your organization at your convenience. ACI Learning can deliver this instructor-led course for your team at a chosen location or virtually. Alternatively, choose the topic(s) you need and ACI will craft a training solution to keep your team future-proof.

Customize your training

NASBA Certified CPE

4 Credits

Auditing

Why you should take this course

For users who are new to internal auditing, or would like to learn more about it.

Who should take this course

Internal auditors of all levels seeking to improve their soft skills of effective communication, dealing with different personality types, and time management.

Prerequisites

Fundamentals of Internal Auditing (OAG101)

1. Communication Types Overview

• Non-verbal communication channels

• Verbal Communication Channels

• Understanding Style and Purpose

2. Dimensions of Communication

• Visual Dimensions

• Vocal Dimensions

• Verbal Dimensions

• Relationship-Building and Recognizing Disconnects

3. Avenues of Communication

• Interviews

• Surveys

• Meetings

• Presentations

• Reports

Differentiate between communication channels, styles, and purposes.
Identify ways to improve overall communication through avenues and artifacts.
Identify areas where communication can falter and explain strategies to mitigate miscommunication.
Improve efficiency and effectiveness of personal communication.

ACI Learning is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.